Costco, Wal-Mart, Best Buy: How about adding McLarens Canada to the list? Charting a new course, the adjusting firm is this year rolling out the insurance equivalent of a big box store, aiming to look after all of a client’s claim needs — from investigations to structured settlements to physiotherapy — through a single contact.
“The idea is that we have a one-stop shop. So if you want something in the insurance business, it’s like going to Home Depot,” explains president and CEO Michael Holden. Indeed, Holden foresees a day where a full gamut of insurance services are delivered by one provider, all of them accessible electronically with an encrypted, magnetic card that can be swiped at the convenience of the client. “This is the future, we think, of the business,” he declares.
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