McLarens Canada made a strategic decision not long ago to use technology to maximize the operating flexibility and productivity of its road adjusters as part of its prevailing strategy to deliver best-in-class service. An officesharing program enables them to work either from a home office or shared office space, depending on which is more convenient at any given time. The firm has followed that up with a rollout of technology allowing all of an adjuster’s business to be conducted remotely and at any time of the day or night...
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